--- title: Reducing Medical Malpractice Risk Through Patient Education --- Mytonomy is now part of Elsevier. [ Learn More ](https://www.elsevier.com/solutions/patient-engagement) [![MytonomyLogo](https://www.mytonomy.com/hs-fs/hubfs/MytonomyLogo.png?width=186&name=MytonomyLogo.png)](https://www.mytonomy.com/) - Who We Serve [** Health Systems & Providers** ](https://www.mytonomy.com/health-systems-providers) [** Ambulatory Surgery Centers** ](https://www.mytonomy.com/ambulatory-surgery-centers) [** Digital Health** ](https://www.mytonomy.com/digital-health) [** Employers & Payors** ](https://www.mytonomy.com/employers-payors) [** Pharma & Medtech** ](https://www.mytonomy.com/pharma-and-medtech) [** Colleges & Universities** ](https://www.mytonomy.com/college-student-health-video-education) - Platform [** Our Platform** The Mytonomy Cloud for Healthcare ](https://www.mytonomy.com/cloud-for-healthcare) [** Patient Experience Cloud™️** Stream Video Content for the Patient Journey ](https://www.mytonomy.com/patient-experience-cloud) [** Communications Cloud** Program Nudges with SMS/Email ](https://www.mytonomy.com/communications-cloud) [** EHR Integration** HL7 Messages, SMART on FHIR ](https://www.mytonomy.com/mytonomy-ehr-integration-options) [** API Library** Put our APIs to Work in Your App ](https://www.mytonomy.com/mytonomy-api-library) [** Analytics Cloud** Patient & Population-Level Metrics ](https://www.mytonomy.com/analytics-cloud) [** Content Cloud** Host, Manage and Deliver All Digital Content ](https://www.mytonomy.com/content-cloud) [** Research Cloud** Enroll and Consent Patients in IRB Studies ](https://www.mytonomy.com/research-cloud-for-irb-clinical-trials) [** Roku® TV App** Create Your Own TV Channel ](https://www.mytonomy.com/healthcare-tv-roku) [** MyChart Bedside / Interactive TV** Power Your Inpatient Education ](https://www.mytonomy.com/mychart-bedside-patient-education-video) - Patient Education [** Patient Education Videos** ](https://www.mytonomy.com/patient-education-videos) [** Written Patient Education Library** ](https://www.mytonomy.com/written-patient-education-library) [** Mytonomy Studios** ](https://www.mytonomy.com/mytonomy-studios) [** Promoting Health Equity with Multicultural Storytelling** ](https://www.mytonomy.com/promoting-health-equity) - Specialties [ Bariatrics ](https://www.mytonomy.com/specialties-bariatrics) [ Colonoscopy ](https://www.mytonomy.com/colonoscopy) [ Heart and Vascular ](https://www.mytonomy.com/specialties-cardiovascular) [ Maternal Care ](https://www.mytonomy.com/maternal-care) [ Orthopedics ](https://www.mytonomy.com/total-joint-replacement) [ Oncology ](https://www.mytonomy.com/specialties-oncology) [ See All ](https://www.mytonomy.com/our-specialties) - Company [** About Mytonomy** ](https://www.mytonomy.com/about) [** National Clinical Advisory Network** ](https://www.mytonomy.com/national-clinical-advisory-network) [** Insights** ](https://www.mytonomy.com/blog) [** News** ](https://www.mytonomy.com/news) [** The Mytos** ](https://www.mytonomy.com/the-mytos-mytonomys-patient-engagement-awards-program) [** Awards** ](https://www.mytonomy.com/awards) [** Partners** ](https://www.mytonomy.com/partners) [** Events** ](https://www.mytonomy.com/events) [** Careers** ](https://www.mytonomy.com/careers) [** Contact Us** ](https://www.mytonomy.com/contact-us) - Resources [** KLAS Spotlight Report** ](https://www.mytonomy.com/klas-emerging-technology-2024) [** Case Studies** ](https://www.mytonomy.com/case-studies) [** Use Cases** ](https://www.mytonomy.com/use-cases) [** Research Studies** ](https://www.mytonomy.com/research-studies) [** Patient Education eBook** ](https://www.mytonomy.com/ebook-patient-education) [** For Your Patient Education RFP** ](https://www.mytonomy.com/patient-education-rfp) [** Content Catalog Search** ](https://www.mytonomy.com/content-master) [![Schedule Demo](https://no-cache.hubspot.com/cta/default/7436455/243ff719-f7b7-4117-b0bc-127a8bc546ad.png)](https://cta-redirect.hubspot.com/cta/redirect/7436455/243ff719-f7b7-4117-b0bc-127a8bc546ad) ** Mytonomy is now part of Elsevier. [ Learn More ](https://www.elsevier.com/solutions/patient-engagement) [![MytonomyLogo](https://www.mytonomy.com/hs-fs/hubfs/MytonomyLogo.png?width=186&name=MytonomyLogo.png)](https://7436455.hs-sites.com/homepage) ** - Who We Serve ** Health Systems & Providers** ** Ambulatory Surgery Centers** ** Digital Health** [** Employers & Payors** ](https://www.mytonomy.com/employers-payors) [** Pharma & Medtech** ](https://www.mytonomy.com/pharma-and-medtech) [** Colleges & Universities** ](https://www.mytonomy.com/college-student-health-video-education) - Platforms [** Our Platform** The Mytonomy Cloud for Healthcare ](https://www.mytonomy.com/cloud-for-healthcare) [** Patient Experience Cloud™️** Stream Video Content for the Patient Journey ](https://www.mytonomy.com/patient-experience-cloud) [** Communications Cloud** Program Nudges with SMS/Email ](https://www.mytonomy.com/communications-cloud) [** EHR Integration** HL7 Messages, SMART on FHIR ](https://www.mytonomy.com/mytonomy-ehr-integration-options) [** API Library** Put our APIs to Work in Your App ](https://www.mytonomy.com/mytonomy-api-library) [** Analytics Cloud** Patient & Population-Level Metrics ](https://www.mytonomy.com/analytics-cloud) [** Content Cloud** Host, Manage and Deliver All Digital Content ](https://www.mytonomy.com/content-cloud) [** Research Cloud** Enroll and Consent Patients in IRB Studies ](https://www.mytonomy.com/research-cloud-for-irb-clinical-trials) [** Roku® TV App** Create Your Own TV Channel ](https://www.mytonomy.com/healthcare-tv-roku) [** MyChart Bedside / Interactive TV** Power Your Inpatient Education ](https://www.mytonomy.com/mychart-bedside-patient-education-video) - Mytonomy Studios [** Patient Education Videos** ](https://www.mytonomy.com/patient-education-videos) [** Written Patient Education Library** ](https://www.mytonomy.com/written-patient-education-library) [** Mytonomy Studios** ](https://www.mytonomy.com/mytonomy-studios) [** Promoting Health Equity with Multicultural Storytelling** ](https://www.mytonomy.com/promoting-health-equity) - Specialities [ Bariatrics ](https://www.mytonomy.com/specialties-bariatrics) [ Colonoscopy ](https://www.mytonomy.com/colonoscopy) [ Heart and Vascular ](https://www.mytonomy.com/specialties-cardiovascular) [ Maternal Care ](https://www.mytonomy.com/maternal-care) [ Orthopedics ](https://www.mytonomy.com/total-joint-replacement) [ Oncology ](https://www.mytonomy.com/specialties-oncology) [ See All ](https://www.mytonomy.com/our-specialties) - Company [** About Mytonomy** ](https://www.mytonomy.com/about) [** National Clinical Advisory Network** ](https://www.mytonomy.com/national-clinical-advisory-network) [** Insights** ](https://www.mytonomy.com/blog) [** News** ](https://www.mytonomy.com/news) [** The Mytos** ](https://www.mytonomy.com/the-mytos-mytonomys-patient-engagement-awards-program) [** Awards** ](https://www.mytonomy.com/awards) [** Partners** ](https://www.mytonomy.com/partners) [** Events** ](https://www.mytonomy.com/events) [** Careers** ](https://www.mytonomy.com/careers) [** Contact Us** ](https://www.mytonomy.com/contact-us) - Resources [** KLAS Spotlight Report** ](https://www.mytonomy.com/klas-emerging-technology-2024) [** Case Studies** ](https://www.mytonomy.com/case-studies) [** Use Cases** ](https://www.mytonomy.com/use-cases) [** Research Studies** ](https://www.mytonomy.com/research-studies) [** Patient Education eBook** ](https://www.mytonomy.com/ebook-patient-education) [** For Your Patient Education RFP** ](https://www.mytonomy.com/patient-education-rfp) [** Content Catalog Search** ](https://www.mytonomy.com/content-master) ## Opportunities to Decrease Risk through Modern Patient Education & Experience [![Schedule Demo](https://no-cache.hubspot.com/cta/default/7436455/438c7076-212f-4593-91c9-03f27b91b8d2.png)](https://cta-redirect.hubspot.com/cta/redirect/7436455/438c7076-212f-4593-91c9-03f27b91b8d2) ## **Mytonomy Improves Risk Mitigation Against Malpractice Lawsuits** Managing risk in healthcare means identifying and mitigating current risks to patients, staff, and institutions and preventing risks in the future. Providing education and assessing patients’ comprehension and adherence are two fundamental tools in an organization’s risk mitigation toolbox. Mytonomy’s video-based engagement platform gives providers invaluable opportunities to identify and close gaps in patient comprehension through patient education and patient-engagement analysis. This same platform extends to staff training, which is especially relevant in today's increased employment of contract workers. Communication failures between patients and physicians have been identified as a primary cause of patient dissatisfaction and a key factor in most medical malpractice claims. Effective communication is vital for patients to understand complex medical information. Optimizing patient and caregiver communication takes time and effort. This is challenging when caregivers are stretched to capacity.  Informed patients are empowered to take action and participate in their own care. When they have a positive experience preparing for a procedure, trust develops with that organization. This trust will positively influence a patient's response when complications occur and help patients feel less anxious about what's coming.  ![Empowered Patient](https://www.mytonomy.com/hs-fs/hubfs/Empowered%20Patient.png?width=450&name=Empowered%20Patient.png)   The Mytonomy platform allows customers to write back to the EHR to track content assignments, viewership, and survey participation. ![](https://www.mytonomy.com/hubfs/raw_assets/public/ByteLion/Images/%E2%80%9C.png) “Mytonomy offers a complete set of written education materials fully aligned with our award-winning, evidence-based video education providing all patients with the right information at the right time, anywhere in the care journey,” says Mytonomy CEO and Co-Founder Anjali Kataria. “By educating patients before, during, and after their visit, providers can save time, mitigate risk, and improve the patient/clinician experience.” ![tablet](https://www.mytonomy.com/hs-fs/hubfs/tablet.png?width=936&height=656&name=tablet.png) ## Mitigating Risks Saves Lives and Money The annual price tag for defensive medicine ranges significantly, though averages approximately $50-60 billion [annually](https://westjem.com/cpc-em/defensive-medicine-a-case-and-review-of-its-status-and-possible-solutions.html). Medical liability claims cost the healthcare industry billions yearly. Doctors may try to mitigate risk by employing “defensive medicine,” which can lower the quality of care. With its comprehensive software capabilities, Mytonomy can increase transparency at every stage of a patient’s clinical journey by: ![handMan](https://www.mytonomy.com/hs-fs/hubfs/handMan.png?width=116&height=124&name=handMan.png) Serving as an extension of the care team by providing patients with effective education. ![mag](https://www.mytonomy.com/hs-fs/hubfs/mag.png?width=115&height=115&name=mag.png) Capturing patient adherence metrics and writing this data back to the EHR to support providers in assessing patient comprehension and knowledge gaps. ![clapBoard](https://www.mytonomy.com/hs-fs/hubfs/clapBoard.png?width=88&height=100&name=clapBoard.png) Creating custom content to help prepare patients for what they can expect during tests and procedures. Being better informed builds trust and creates better opportunities for shared decision-making. ## Simplifying Preparation and Recovery for Patients  ![thermostat](https://www.mytonomy.com/hs-fs/hubfs/thermostat.jpg?width=708&height=390&name=thermostat.jpg) Healthcare is awash in medical jargon and acronyms. Low health literacy levels, cultural differences, and socioeconomic status affect patients' understanding of their [care](https://www.jstor.org/stable/26813224). Mytonomy can help providers and organizations mitigate risk with video-based information written at a fifth to seventh-grade literacy level that breaks down complex information into simple and easy-to-digest guidance for every consumer in any language they speak. ![thermostat](https://www.mytonomy.com/hs-fs/hubfs/thermostat.jpg?width=708&height=390&name=thermostat.jpg) Healthcare is awash in medical jargon and acronyms. Low health literacy levels, cultural differences, and socioeconomic status affect patients' understanding of their [care](https://www.jstor.org/stable/26813224). Mytonomy can help providers and organizations mitigate risk with video-based information written at a fifth to seventh-grade literacy level that breaks down complex information into simple and easy-to-digest guidance for every consumer in any language they speak. This kind of curated information alleviates fear and [anxiety](https://journals.lww.com/cns-journal/Fulltext/2019/03000/Improving_the_Patient_Experience_and_Decreasing.6.aspx), helping patients make informed choices to follow prescribed medication and treatment protocols. When patients understand and follow their health care instructions, they lower their risk of [readmissions](https://psnet.ahrq.gov/issue/implementation-discharge-education-program-improve-transitions-care-patients-high-risk) and complications.  ![shutterstock_1612683997 copy](https://www.mytonomy.com/hs-fs/hubfs/shutterstock_1612683997%20copy.jpg?width=708&height=389&name=shutterstock_1612683997%20copy.jpg) ![shutterstock_1612683997 copy](https://www.mytonomy.com/hs-fs/hubfs/shutterstock_1612683997%20copy.jpg?width=708&height=389&name=shutterstock_1612683997%20copy.jpg) This kind of curated information alleviates fear and [anxiety](https://journals.lww.com/cns-journal/Fulltext/2019/03000/Improving_the_Patient_Experience_and_Decreasing.6.aspx), helping patients make informed choices to follow prescribed medication and treatment protocols. When patients understand and follow their health care instructions, they lower their risk of [readmissions](https://psnet.ahrq.gov/issue/implementation-discharge-education-program-improve-transitions-care-patients-high-risk) and complications.  ## Turning Patient Pain Points into Positive Outcomes Communication Communication failures between patients and physicians have been identified as primary causes of patient dissatisfaction and key factors in most medical malpractice [claims](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7353843/).* Education Effective education is vital so patients better understand complex medical information and procedures. Empowerment Patients who are informed are empowered to participate in their care. Trust When a health care provider's patients have a positive experience preparing for a procedure, trust is developed with that organization. This trust will positively influence a patient’s adherence to a prescribed course of treatment and will increase understanding when complications occur.  Confidence Informed, educated patients are more relaxed and less anxious. A Mytonomy IRB study with a world-renowned research institution showed scores on a self-reported questionnaire on anxiety decreased on average by 18%. [![Schedule a Call](https://no-cache.hubspot.com/cta/default/7436455/d5623ec0-b3f3-4ea0-badf-9a9663458b95.png)](https://cta-redirect.hubspot.com/cta/redirect/7436455/d5623ec0-b3f3-4ea0-badf-9a9663458b95) *According to SUMIT, Stanford’s medical indemnity and trust insurance company. ## Optimizing Mother and Provider Relationships to Mitigate Risk Fostering excellent communication between Providers and expectant mothers is key to mitigating adverse outcomes and keeping new mothers engaged in their care by embracing shared decisions. ![Rectangle 17 copy](https://www.mytonomy.com/hs-fs/hubfs/Rectangle%2017%20copy.png?width=708&height=389&name=Rectangle%2017%20copy.png) Providing Mytonomy’s accessible video-based content along a new mother’s journey can accomplish the following: - Provide seamless communication about expectations and the birthing plan, or just as importantly, help a woman make the sudden shift to a C-Section when she may otherwise preferred natural childbirth. - Alleviate fear and anxiety about the process before, during, and after birth. - Help high-risk mothers make lifestyle and psychosocial changes to mitigate risk factors like low birth weight. - Help expectant mothers keep all their appointments to promote an optimally healthy pregnancy. ![Rectangle 17 copy](https://www.mytonomy.com/hs-fs/hubfs/Rectangle%2017%20copy.png?width=708&height=389&name=Rectangle%2017%20copy.png) Providing Mytonomy’s accessible video-based content along a new mother’s journey can accomplish the following: - Provide seamless communication about expectations and the birthing plan, or just as importantly, help a woman make the sudden shift to a C-Section when she may otherwise preferred natural childbirth. - Alleviate fear and anxiety about the process before, during, and after birth. - Help high-risk mothers make lifestyle and psychosocial changes to mitigate risk factors like low birth weight. - Help expectant mothers keep all their appointments to promote an optimally healthy pregnancy. ## Training Contract Staff on Hospital-Specific Protocols With contract nurses rising, it’s difficult to train an interim and mobile workforce on the hospital-specific protocols that keep your patients safe.  [StatNews](https://www.google.com/url?q=https://www.statnews.com/2022/07/01/medicare-wants-to-stop-publishing-some-hospital-safety-data-next-year/&sa=D&source=docs&ust=1671481390069427&usg=AOvVaw2wPejZie_rceUxZ1mdQ71e) writes ,“In the five years before the pandemic, the rate of central-line associated bloodstream infections in U.S. hospitals had decreased 31%. In the second quarter of 2020, those infections were up 28%.” An existing patient education client plans to educate nursing staff on Sepsis in 2023 using their existing software from Mytonomy. This dual-purpose functionality is not found in most other patient engagement systems. ![shutterstock_284517542](https://www.mytonomy.com/hs-fs/hubfs/shutterstock_284517542.jpg?width=708&height=389&name=shutterstock_284517542.jpg) ![shutterstock_284517542](https://www.mytonomy.com/hs-fs/hubfs/shutterstock_284517542.jpg?width=708&height=389&name=shutterstock_284517542.jpg) With contract nurses rising, it’s difficult to train an interim and mobile workforce on the hospital-specific protocols that keep your patients safe.  [StatNews](https://www.google.com/url?q=https://www.statnews.com/2022/07/01/medicare-wants-to-stop-publishing-some-hospital-safety-data-next-year/&sa=D&source=docs&ust=1671481390069427&usg=AOvVaw2wPejZie_rceUxZ1mdQ71e) writes ,“In the five years before the pandemic, the rate of central-line associated bloodstream infections in U.S. hospitals had decreased 31%. In the second quarter of 2020, those infections were up 28%.” An existing patient education client plans to educate nursing staff on Sepsis in 2023 using their existing software from Mytonomy. This dual-purpose functionality is not found in most other patient engagement systems. ## Avoiding Medication Errors Every year, the FDA receives more than 100,000 medication errors in the U.S., generating substantial potential [litigation](https://www.fda.gov/drugs/information-consumers-and-patients-drugs/working-reduce-medication-errors). Most medication errors can be avoided through excellent provider-patient [communication](https://psnet.ahrq.gov/web-mm/impact-communication-medication-errors#:~:text=Improving%20Communication%20through%20Transitions%20of,transitioning%20patients%20between%20healthcare%20settings). ![doctorImage](https://www.mytonomy.com/hs-fs/hubfs/doctorImage.jpg?width=708&height=389&name=doctorImage.jpg) Mytonomy’s platform and content library helps institutions mitigate risk by educating patients on how to ask the right questions. It helps them understand their prescribed treatment regimes  through straightforward video content. When patients understand their role in their treatment plan they are more likely to adhere to it.  Our video-based education teaches patients to be active in their own care which can mitigate the risk of them receiving the wrong medication due to sub-optimal communication with their providers. Lastly, our content library helps extend the reach of care teams and providers when educating patients. This support reduces potential mistakes of omission for providers and teams, helping to decrease caregiver burnout. ![doctorImage](https://www.mytonomy.com/hs-fs/hubfs/doctorImage.jpg?width=708&height=389&name=doctorImage.jpg) Mytonomy’s platform and content library helps institutions mitigate risk by educating patients on how to ask the right questions. It helps them understand their prescribed treatment regimes  through straightforward video content. When patients understand their role in their treatment plan they are more likely to adhere to it.  Our video-based education teaches patients to be active in their own care which can mitigate the risk of them receiving the wrong medication due to sub-optimal communication with their providers. Lastly, our content library helps extend the reach of care teams and providers when educating patients. This support reduces potential mistakes of omission for providers and teams, helping to decrease caregiver burnout. ## Learn how Mytonomy can support your organization. [![Schedule Demo](https://no-cache.hubspot.com/cta/default/7436455/13c5eba4-2e2f-4871-ad52-fcd58dd88b2c.png)](https://cta-redirect.hubspot.com/cta/redirect/7436455/13c5eba4-2e2f-4871-ad52-fcd58dd88b2c) ![MytonomyLogo](https://www.mytonomy.com/hubfs/MytonomyLogo.png) Mytonomy is a leading provider of healthcare cloud solutions for video-based patient education and engagement. The enterprise platform provides a seamless, consumer-like experience across all major medical conditions. ![](https://px.ads.linkedin.com/collect/?pid=3682090&fmt=gif) - 4550 Montgomery Ave Suite 200N Bethesda, MD 20814 - [(301) 941-4034](tel:(301)%20941-4034) - [info@mytonomy.com](mailto:info@mytonomy.com) Cookie settings #### Platform #### Who We Serve #### Company [![Request Demo](https://no-cache.hubspot.com/cta/default/7436455/46529433-0b2c-422c-88a9-9e502a0f1f1e.png)](https://cta-redirect.hubspot.com/cta/redirect/7436455/46529433-0b2c-422c-88a9-9e502a0f1f1e) 2026 © Mytonomy. All Rights Reserved. [** ](https://www.facebook.com/Mytonomy/) [** ](https://www.youtube.com/c/Mytonomy/featured) [** ](https://twitter.com/mytonomy?lang=en) [** ](https://www.linkedin.com/company/mytonomy/mycompany/)