Managing risk in healthcare means identifying and mitigating current risks to patients, staff, and institutions and preventing risks in the future.
Providing education and assessing patients’ comprehension and adherence are two fundamental tools in an organization’s risk mitigation toolbox. Mytonomy’s video-based engagement platform gives providers invaluable opportunities to identify and close gaps in patient comprehension through patient education and patient-engagement analysis. This same platform extends to staff training, which is especially relevant in today's increased employment of contract workers.
Communication failures between patients and physicians have been identified as a primary cause of patient dissatisfaction and a key factor in most medical malpractice claims. Effective communication is vital for patients to understand complex medical information. Optimizing patient and caregiver communication takes time and effort. This is challenging when caregivers are stretched to capacity.
Informed patients are empowered to take action and participate in their own care. When they have a positive experience preparing for a procedure, trust develops with that organization. This trust will positively influence a patient's response when complications occur and help patients feel less anxious about what's coming.