Reducing Medical Malpractice Risk Through Patient Education

Opportunities to Decrease Risk through Modern Patient Education & Experience

Mytonomy Improves Risk Mitigation Against Malpractice Lawsuits

Managing risk in healthcare means identifying and mitigating current risks to patients, staff, and institutions and preventing risks in the future.

Providing education and assessing patients’ comprehension and adherence are two fundamental tools in an organization’s risk mitigation toolbox. Mytonomy’s video-based engagement platform gives providers invaluable opportunities to identify and close gaps in patient comprehension through patient education and patient-engagement analysis. This same platform extends to staff training, which is especially relevant in today's increased employment of contract workers.

Communication failures between patients and physicians have been identified as a primary cause of patient dissatisfaction and a key factor in most medical malpractice claims. Effective communication is vital for patients to understand complex medical information. Optimizing patient and caregiver communication takes time and effort. This is challenging when caregivers are stretched to capacity.

Informed patients are empowered to take action and participate in their own care. When they have a positive experience preparing for a procedure, trust develops with that organization. This trust will positively influence a patient's response when complications occur and help patients feel less anxious about what's coming.

The Mytonomy platform allows customers to write back to the EHR to track content assignments, viewership, and survey participation.

“Mytonomy offers a complete set of written education materials fully aligned with our award-winning, evidence-based video education providing all patients with the right information at the right time, anywhere in the care journey,” says Mytonomy CEO and Co-Founder Anjali Kataria. “By educating patients before, during, and after their visit, providers can save time, mitigate risk, and improve the patient/clinician experience.”

Mitigating Risks Saves Lives and Money

The annual price tag for defensive medicine ranges significantly, though averages approximately $50-60 billion annually.

Medical liability claims cost the healthcare industry billions yearly. Doctors may try to mitigate risk by employing “defensive medicine,” which can lower the quality of care. With its comprehensive software capabilities, Mytonomy can increase transparency at every stage of a patient’s clinical journey by:

Serving as an extension of the care team by providing patients with effective education.

Capturing patient adherence metrics and writing this data back to the EHR to support providers in assessing patient comprehension and knowledge gaps.

Creating custom content to help prepare patients for what they can expect during tests and procedures. Being better informed builds trust and creates better opportunities for shared decision-making.

Simplifying Preparation and Recovery for Patients

Healthcare is awash in medical jargon and acronyms. Low health literacy levels, cultural differences, and socioeconomic status affect patients' understanding of their care.

Mytonomy can help providers and organizations mitigate risk with video-based information written at a fifth to seventh-grade literacy level that breaks down complex information into simple and easy-to-digest guidance for every consumer in any language they speak.

Healthcare is awash in medical jargon and acronyms. Low health literacy levels, cultural differences, and socioeconomic status affect patients' understanding of their care.

This kind of curated information alleviates fear and anxiety, helping patients make informed choices to follow prescribed medication and treatment protocols. When patients understand and follow their health care instructions, they lower their risk of readmissions and complications.

Turning Patient Pain Points into Positive Outcomes

Communication

Communication failures between patients and physicians have been identified as primary causes of patient dissatisfaction and key factors in most medical malpractice claims.*

Education

Effective education is vital so patients better understand complex medical information and procedures.

Empowerment

Patients who are informed are empowered to participate in their care.

Trust

When a health care provider's patients have a positive experience preparing for a procedure, trust is developed with that organization. This trust will positively influence a patient’s adherence to a prescribed course of treatment and will increase understanding when complications occur.

Confidence

Informed, educated patients are more relaxed and less anxious. A Mytonomy IRB study with a world-renowned research institution showed scores on a self-reported questionnaire on anxiety decreased on average by 18%.

*According to SUMIT, Stanford’s medical indemnity and trust insurance company.

Optimizing Mother and Provider Relationships to Mitigate Risk

Fostering excellent communication between Providers and expectant mothers is key to mitigating adverse outcomes and keeping new mothers engaged in their care by embracing shared decisions.

Providing Mytonomy’s accessible video-based content along a new mother’s journey can accomplish the following:

Provide seamless communication about expectations and the birthing plan, or just as importantly, help a woman make the sudden shift to a C-Section when she may otherwise preferred natural childbirth.
Alleviate fear and anxiety about the process before, during, and after birth.
Help high-risk mothers make lifestyle and psychosocial changes to mitigate risk factors like low birth weight.
Help expectant mothers keep all their appointments to promote an optimally healthy pregnancy.

Providing Mytonomy’s accessible video-based content along a new mother’s journey can accomplish the following:

Provide seamless communication about expectations and the birthing plan, or just as importantly, help a woman make the sudden shift to a C-Section when she may otherwise preferred natural childbirth.
Alleviate fear and anxiety about the process before, during, and after birth.
Help high-risk mothers make lifestyle and psychosocial changes to mitigate risk factors like low birth weight.
Help expectant mothers keep all their appointments to promote an optimally healthy pregnancy.

Training Contract Staff on Hospital-Specific Protocols

With contract nurses rising, it’s difficult to train an interim and mobile workforce on the hospital-specific protocols that keep your patients safe.

StatNews writes ,“In the five years before the pandemic, the rate of central-line associated bloodstream infections in U.S. hospitals had decreased 31%. In the second quarter of 2020, those infections were up 28%.”

An existing patient education client plans to educate nursing staff on Sepsis in 2023 using their existing software from Mytonomy. This dual-purpose functionality is not found in most other patient engagement systems.

With contract nurses rising, it’s difficult to train an interim and mobile workforce on the hospital-specific protocols that keep your patients safe.

Avoiding Medication Errors

Every year, the FDA receives more than 100,000 medication errors in the U.S., generating substantial potential litigation. Most medication errors can be avoided through excellent provider-patient communication.

Mytonomy’s platform and content library helps institutions mitigate risk by educating patients on how to ask the right questions. It helps them understand their prescribed treatment regimes through straightforward video content. When patients understand their role in their treatment plan they are more likely to adhere to it.

Our video-based education teaches patients to be active in their own care which can mitigate the risk of them receiving the wrong medication due to sub-optimal communication with their providers.

Lastly, our content library helps extend the reach of care teams and providers when educating patients. This support reduces potential mistakes of omission for providers and teams, helping to decrease caregiver burnout.

Our video-based education teaches patients to be active in their own care which can mitigate the risk of them receiving the wrong medication due to sub-optimal communication with their providers.

Opportunities to Decrease Risk through Modern Patient Education & Experience

Mytonomy Improves Risk Mitigation Against Malpractice Lawsuits

Mitigating Risks Saves Lives and Money

Simplifying Preparation and Recovery for Patients

Turning Patient Pain Points into Positive Outcomes

Optimizing Mother and Provider Relationships to Mitigate Risk

Training Contract Staff on Hospital-Specific Protocols

Avoiding Medication Errors

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