--- title: Reducing Call Volumes Through Patient Education description: To combat the issue of large call volumes at CSL-Loudoun, the Mytonomy team developed a bulk upload feature that enabled patients to be onboarded to the Mytonomy platform in large quantities. --- Mytonomy is now part of Elsevier. [ Learn More ](https://www.elsevier.com/solutions/patient-engagement) [![MytonomyLogo](https://www.mytonomy.com/hs-fs/hubfs/MytonomyLogo.png?width=186&name=MytonomyLogo.png)](https://www.mytonomy.com/) - Who We Serve [** Health Systems & Providers** ](https://www.mytonomy.com/health-systems-providers) [** Ambulatory Surgery Centers** ](https://www.mytonomy.com/ambulatory-surgery-centers) [** Digital Health** ](https://www.mytonomy.com/digital-health) [** Employers & Payors** ](https://www.mytonomy.com/employers-payors) [** Pharma & Medtech** ](https://www.mytonomy.com/pharma-and-medtech) [** Colleges & Universities** ](https://www.mytonomy.com/college-student-health-video-education) - Platform [** Our Platform** The Mytonomy Cloud for Healthcare ](https://www.mytonomy.com/cloud-for-healthcare) [** Patient Experience Cloud™️** Stream Video Content for the Patient Journey ](https://www.mytonomy.com/patient-experience-cloud) [** Communications Cloud** Program Nudges with SMS/Email ](https://www.mytonomy.com/communications-cloud) [** EHR Integration** HL7 Messages, SMART on FHIR ](https://www.mytonomy.com/mytonomy-ehr-integration-options) [** API Library** Put our APIs to Work in Your App ](https://www.mytonomy.com/mytonomy-api-library) [** Analytics Cloud** Patient & Population-Level Metrics ](https://www.mytonomy.com/analytics-cloud) [** Content Cloud** Host, Manage and Deliver All Digital Content ](https://www.mytonomy.com/content-cloud) [** Research Cloud** Enroll and Consent Patients in IRB Studies ](https://www.mytonomy.com/research-cloud-for-irb-clinical-trials) [** Roku® TV App** Create Your Own TV Channel ](https://www.mytonomy.com/healthcare-tv-roku) [** MyChart Bedside / Interactive TV** Power Your Inpatient Education ](https://www.mytonomy.com/mychart-bedside-patient-education-video) - Patient Education [** Patient Education Videos** ](https://www.mytonomy.com/patient-education-videos) [** Written Patient Education Library** ](https://www.mytonomy.com/written-patient-education-library) [** Mytonomy Studios** ](https://www.mytonomy.com/mytonomy-studios) [** Promoting Health Equity with Multicultural Storytelling** ](https://www.mytonomy.com/promoting-health-equity) - Specialties [ Bariatrics ](https://www.mytonomy.com/specialties-bariatrics) [ Colonoscopy ](https://www.mytonomy.com/colonoscopy) [ Heart and Vascular ](https://www.mytonomy.com/specialties-cardiovascular) [ Maternal Care ](https://www.mytonomy.com/maternal-care) [ Orthopedics ](https://www.mytonomy.com/total-joint-replacement) [ Oncology ](https://www.mytonomy.com/specialties-oncology) [ See All ](https://www.mytonomy.com/our-specialties) - Company [** About Mytonomy** ](https://www.mytonomy.com/about) [** National Clinical Advisory Network** ](https://www.mytonomy.com/national-clinical-advisory-network) [** Insights** ](https://www.mytonomy.com/blog) [** News** ](https://www.mytonomy.com/news) [** The Mytos** ](https://www.mytonomy.com/the-mytos-mytonomys-patient-engagement-awards-program) [** Awards** ](https://www.mytonomy.com/awards) [** Partners** ](https://www.mytonomy.com/partners) [** Events** ](https://www.mytonomy.com/events) [** Careers** ](https://www.mytonomy.com/careers) [** Contact Us** ](https://www.mytonomy.com/contact-us) - Resources [** KLAS Spotlight Report** ](https://www.mytonomy.com/klas-emerging-technology-2024) [** Case Studies** ](https://www.mytonomy.com/case-studies) [** Use Cases** ](https://www.mytonomy.com/use-cases) [** Research Studies** ](https://www.mytonomy.com/research-studies) [** Patient Education eBook** ](https://www.mytonomy.com/ebook-patient-education) [** For Your Patient Education RFP** ](https://www.mytonomy.com/patient-education-rfp) [** Content Catalog Search** ](https://www.mytonomy.com/content-master) [![Schedule Demo](https://no-cache.hubspot.com/cta/default/7436455/243ff719-f7b7-4117-b0bc-127a8bc546ad.png)](https://cta-redirect.hubspot.com/cta/redirect/7436455/243ff719-f7b7-4117-b0bc-127a8bc546ad) ** Mytonomy is now part of Elsevier. [ Learn More ](https://www.elsevier.com/solutions/patient-engagement) [![MytonomyLogo](https://www.mytonomy.com/hs-fs/hubfs/MytonomyLogo.png?width=186&name=MytonomyLogo.png)](https://7436455.hs-sites.com/homepage) ** - Who We Serve ** Health Systems & Providers** ** Ambulatory Surgery Centers** ** Digital Health** [** Employers & Payors** ](https://www.mytonomy.com/employers-payors) [** Pharma & Medtech** ](https://www.mytonomy.com/pharma-and-medtech) [** Colleges & Universities** ](https://www.mytonomy.com/college-student-health-video-education) - Platforms [** Our Platform** The Mytonomy Cloud for Healthcare ](https://www.mytonomy.com/cloud-for-healthcare) [** Patient Experience Cloud™️** Stream Video Content for the Patient Journey ](https://www.mytonomy.com/patient-experience-cloud) [** Communications Cloud** Program Nudges with SMS/Email ](https://www.mytonomy.com/communications-cloud) [** EHR Integration** HL7 Messages, SMART on FHIR ](https://www.mytonomy.com/mytonomy-ehr-integration-options) [** API Library** Put our APIs to Work in Your App ](https://www.mytonomy.com/mytonomy-api-library) [** Analytics Cloud** Patient & Population-Level Metrics ](https://www.mytonomy.com/analytics-cloud) [** Content Cloud** Host, Manage and Deliver All Digital Content ](https://www.mytonomy.com/content-cloud) [** Research Cloud** Enroll and Consent Patients in IRB Studies ](https://www.mytonomy.com/research-cloud-for-irb-clinical-trials) [** Roku® TV App** Create Your Own TV Channel ](https://www.mytonomy.com/healthcare-tv-roku) [** MyChart Bedside / Interactive TV** Power Your Inpatient Education ](https://www.mytonomy.com/mychart-bedside-patient-education-video) - Mytonomy Studios [** Patient Education Videos** ](https://www.mytonomy.com/patient-education-videos) [** Written Patient Education Library** ](https://www.mytonomy.com/written-patient-education-library) [** Mytonomy Studios** ](https://www.mytonomy.com/mytonomy-studios) [** Promoting Health Equity with Multicultural Storytelling** ](https://www.mytonomy.com/promoting-health-equity) - Specialities [ Bariatrics ](https://www.mytonomy.com/specialties-bariatrics) [ Colonoscopy ](https://www.mytonomy.com/colonoscopy) [ Heart and Vascular ](https://www.mytonomy.com/specialties-cardiovascular) [ Maternal Care ](https://www.mytonomy.com/maternal-care) [ Orthopedics ](https://www.mytonomy.com/total-joint-replacement) [ Oncology ](https://www.mytonomy.com/specialties-oncology) [ See All ](https://www.mytonomy.com/our-specialties) - Company [** About Mytonomy** ](https://www.mytonomy.com/about) [** National Clinical Advisory Network** ](https://www.mytonomy.com/national-clinical-advisory-network) [** Insights** ](https://www.mytonomy.com/blog) [** News** ](https://www.mytonomy.com/news) [** The Mytos** ](https://www.mytonomy.com/the-mytos-mytonomys-patient-engagement-awards-program) [** Awards** ](https://www.mytonomy.com/awards) [** Partners** ](https://www.mytonomy.com/partners) [** Events** ](https://www.mytonomy.com/events) [** Careers** ](https://www.mytonomy.com/careers) [** Contact Us** ](https://www.mytonomy.com/contact-us) - Resources [** KLAS Spotlight Report** ](https://www.mytonomy.com/klas-emerging-technology-2024) [** Case Studies** ](https://www.mytonomy.com/case-studies) [** Use Cases** ](https://www.mytonomy.com/use-cases) [** Research Studies** ](https://www.mytonomy.com/research-studies) [** Patient Education eBook** ](https://www.mytonomy.com/ebook-patient-education) [** For Your Patient Education RFP** ](https://www.mytonomy.com/patient-education-rfp) [** Content Catalog Search** ](https://www.mytonomy.com/content-master) # Case Study ## Reducing Call Volumes Through Patient Education  ### Video-Based Learning Can Enhance Workflow Efficiency In June 2021, CSL-Loudoun (“The Colon, Stomach & Liver Center and the Loudoun Endoscopy Group”) adopted Mytonomy’s video education on colonoscopy to ease patient anxiety and make them more knowledgeable about their upcoming procedures. The initial deployment was so successful that months later, CSL-Loudoun incorporated GERD and endoscopy as well.  ### **Large call volumes? No problem** To combat the issue of large call volumes at CSL-Loudoun, the Mytonomy team developed a bulk upload feature that enabled patients to be onboarded to the Mytonomy platform in large quantities. So instead of calling the practice with questions, they watched informational videos about their imminent procedures.  In December 2021, six months after launching this new feature, Mytonomy had cut the number of calls at the practice by nearly a third.  ### **Mytonomy can handle patient overload** In June 2021, when Mytonomy’s colonoscopy content was initially rolled out, CSL-Loudoun fielded eight calls for every procedure it administered. By December 2021, the practice's average number of calls per procedure had gone down by 27.5%.  ### **Mytonomy improved patient engagement** By May 2022, patients had watched 11,188 minutes of Mytonomy content. Assuming an 8-hour work day, this is equivalent to 23.3 days worth of instruction from a single clinician. The content was also received positively: patients, on average, rated the videos 4.84/5 stars, indicating high favorability. ### **Learn how Mytonomy can help you improve patient engagement.** ### Download Now ## Learn about how Mytonomy can support your organization. [![Schedule Demo](https://no-cache.hubspot.com/cta/default/7436455/13c5eba4-2e2f-4871-ad52-fcd58dd88b2c.png)](https://cta-redirect.hubspot.com/cta/redirect/7436455/13c5eba4-2e2f-4871-ad52-fcd58dd88b2c) ![MytonomyLogo](https://www.mytonomy.com/hubfs/MytonomyLogo.png) Mytonomy is a leading provider of healthcare cloud solutions for video-based patient education and engagement. 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